Privacy Policy

GoodsWay, a digital logistics platform operated by RM Steels, values your privacy and is committed to protecting your personal data. This Privacy Policy describes our practices regarding the collection, use, and sharing of your information when you use GoodsWay’s services, including our website, mobile applications, and related online services.

By using GoodsWay, you consent to the practices described in this Privacy Policy. Please read this policy carefully.

1. Information We Collect

We collect information to provide and improve our services. We only collect the necessary information and, where applicable, seek user consent.

A. Personal Information

• Contact Details: Information that identifies you, such as your full name, mobile number, and email address.
• Profile Details: Profile photo, username, gender, occupation, and ID verification documents for account authentication.
• Employer Information: Drivers using the app may provide or confirm employment details such as company name and supervisor contact information.

B. Location Data

• Real-Time Location Data: We collect GPS location data to facilitate navigation, optimize routes, and improve mapping accuracy within trip and load booking functions.
• Trip History: Historical location data is saved for past trips to allow users to review trip records and enable analytics.
• Geofencing: Used to offer location-based services, such as nearby fuel stations, tire shops, and vehicle services.

C. Usage and Interaction Data

• Device Information: Includes your device type, operating system, IP address, browser type, and app version, used for troubleshooting and improving user experience.
• Activity Data: Logs app interactions, clicks, time spent, features accessed, trip booking history, and load browsing history to provide personalized content and recommendations.
• Communications: Any messages, comments, or interactions with other users or customer support are stored for quality and training purposes.

D. Transaction Information

• Service Transactions: Includes records of trip bookings, load placements, vehicle listings, and all associated timestamps.
• Payment Details: If our services include payments, we may collect partial financial information, such as transaction IDs. GoodsWay does not directly store full payment card details but may interact with third-party payment processors.

2. How We Use Your Information

GoodsWay uses the information collected to:

• Provide Services: Enable trip bookings, load placements, driver matching, and other core features of the platform.
• Improve Platform Performance: Analyze usage trends to optimize user experience, improve features, and reduce system errors.
• Security and Fraud Prevention: Monitor and investigate fraudulent activities, enforce terms and policies, and maintain platform integrity.
• Personalized Offers and Recommendations: Use location, profile, and usage data to provide relevant offers, promotions, and recommendations based on user interests.
• Customer Support and Communication: Respond to inquiries, handle support tickets, and send essential communications related to your account, bookings, or app updates.

3. How We Share Your Information

We do not sell or rent personal information. We may, however, share data in the following cases:

A. Service Providers and Partners

We work with third-party companies to help provide, enhance, and secure our services. Examples include mapping providers (like Google Maps), analytics services, and customer support platforms. They only receive data necessary for their functions and are obligated to protect it.

B. Legal Compliance

GoodsWay may disclose information when required by law, court orders, or other legal processes to:

• Comply with regulatory requirements: Meet obligations under Indian and international law.
• Protect rights and safety: Safeguard the safety of users, employees, or the public.

C. With Your Consent

In certain cases, we may share your information with third parties for their own purposes, but only if you have provided explicit consent.

4. Data Retention

GoodsWay retains personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law.

• Account Information: Stored as long as you have an active account.
• Transaction and Location Data: Maintained for a minimum period, as required for analytics, fraud prevention, and user reviews.
• Deletion Requests: Users can request account deletion. Upon confirmation, data is permanently removed, except where retention is required by legal obligations.

5. Security of Your Information

We use industry-standard security measures to protect your information, including:

• Data Encryption: Sensitive data is encrypted during transmission using SSL (Secure Socket Layer) protocols.
• Access Controls: Restricted access to personal information only to employees or contractors who need it for specific tasks.
• Regular Audits: Routine security audits to identify and address vulnerabilities.

While we strive to protect your data, no method of electronic storage or transmission is 100% secure. In the event of a data breach, GoodsWay will notify affected users as required by law.

6. Your Rights and Choices

You have certain rights regarding the data we hold about you. These include:

• Accessing Your Information: You can view and update your profile information through your account settings.
• Requesting Deletion: You can request deletion of your account and personal data by contacting customer support. We will complete your request, subject to any legal retention obligations.
• Controlling Location Sharing: You may control location tracking permissions through your device settings.
• Marketing Communications: Users may opt out of promotional messages at any time.

7. Third-Party Services and Links

GoodsWay may link to third-party websites or integrate with third-party services. This Privacy Policy does not apply to third-party websites, and we are not responsible for their practices. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

GoodsWay is intended for users aged 18 and over. We do not knowingly collect personal information from children under 18. If we learn that we have collected data from a child, we will delete it immediately.

9. International Data Transfers

GoodsWay is based in India, and any information collected may be stored and processed in India or other jurisdictions. By using our services, you consent to such transfers. We comply with relevant data protection laws when transferring data internationally.

10. Changes to Our Privacy Policy

GoodsWay reserves the right to update this Privacy Policy as our practices evolve. We will notify you of any material changes by posting the updated policy on our website or app and providing a prominent notice. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us:

GoodsWay Support Team
support@goodsway

This detailed policy is designed to provide users with a clear understanding of how GoodsWay collects, uses, and safeguards their data. It’s important to consult with a legal professional to ensure full compliance with applicable privacy regulations, such as the GDPR and India’s data protection laws.